We try to make the process of ordering your custom PVC products as easy as possible. This page provides an overview and more details on each stage pf the process. If you have any questions or would like any further information on any of the following, please don't hesitate to get in touch with our sales team who will be more than happy to advise.
In order to provide an estimate/quote, we need to know:
Prices will be determined by the size of the product, the number of colours required, the complexity of your design and whether you'd like any optional extras on your branded products.
All quotes will be supplied via email - we cannot give quotes out over the telephone. Any pricing you may have been given over the telephone can only be a guide/estimate and is not binding (based on our website prices for standard product options).
Once you have discussed your design requirements with your personal advisor and have received your quote, simply email your order confirmation to us and we will get things moving for you. We need your company address (as it should appear on your invoice) and the delivery address, if different.
Payment is required before any work (including artwork assistance) gets underway. You will receive an invoice by email (from [email protected]). Full payment instructions will be detailed on this (BACS, card payments and cheque (please allow time for cheques to clear)).
We can accept payment by BACS, card payment (Visa or Mastercard - at this time, we cannot accept American Express) or cheque, whichever is most convenient for you.
For subsequent orders, you may be able to apply for an account allowing up to 30 days credit from date of ordering but this will be subject to a satisfactory credit check (this will be reviewed each time an order is placed). Please note that we will not accept orders requiring more than 30 days credit.
In the event of more than one late payment by customers on a 30-day account, the account will revert to proforma.
We are happy to help to get your artwork ready for mould production - all you have to do is send us your logo in an editable format, together with as detailed a brief of what you're looking for and we'll do the rest. If you're having keyrings, we'll even show you where we think the keychain should go!
We can deal with most graphic formats but best results are achieved with EPS, PDF, AI or high res JPG. You can email your artwork to us ([email protected]) or you can use a free service such as the linkshare feature of Dropbox‡ or a file transfer service such as Hightail.com's Lite plan‡ and we'll let you know if it is OK for us to work with. Please note that we cannot accept artwork in Microsoft Word, Publisher, Powerpoint or Excel format.
We will not begin work on any artwork until your order is confirmed and paid for.
We do not charge for artwork assistance on orders, however should you decide to cancel your order after we have
provided artwork assistance, we reserve the right to invoice for reprographics work at a rate of £60.00 (ex-VAT)
per hour or part thereof. Regretfully, this has become necessary due to previous abuse of our artwork service.
‡ - we are not responsible for the content of external Internet sites.
If you're sending through artwork, please name the file such that it can be easily identified (for example include part of your company name or your job name in the filename along with a version number if appropriate: e.g. "acoo-keyrings-2017-v1.pdf"). We receive a lot of files named "keyring.pdf" or "coaster.pdf", so giving it a unique filename will help to avoid any confusion.
We can match your colours as required. If you have a Pantone number, please let us know when you send your artwork, as this will help us with an
exact match. If you don't, we can colour match to your artwork at your discretion. Please note the industry standard for pantone
matching is +/- 10%, and colours are unlikely to look the same as colours on a computer screen.
Important - we have to work in 100% spot (solid) colours only and cannot reproduce tints or colour gradients such as shading, beveling, reflections etc.
Our factory will then produce your mould and a photograph of the moulded rubber product (time-permitting; not recommended for rush orders) to approve before producing the full order.
If you are happy with the sample picture, please send us an email to approve, and we will go to mass production. If not, let us know and we will make any changes as required but be advised that design changes at this stage will require new moulds to be produced at additional cost to you and additional time will be required for this.
The provisional artwork approval process is the best stage to highlight any design tweaks you would like.
For customised rubber pvc products, the lead time is normally around 3-4 weeks (but may be longer depending on the quantity required and how busy the production team are at the time of ordering). If you have an urgent deadline, please let us know and we will see what we can do for you. We will try to accommodate urgent orders wherever possible.
To make it easier for us to process and deliver your order quickly, please let us know if there is a specific person/address that your shipment should be sent to.
When your order is ready to despatch from our warehouse, you will be sent notification of your DHL tracking information. Delivery is normally made the next working day after despatch across much of mainland UK, but this is not guaranteed.